Shipping, Returns & Warranty

Delivery times are estimates only unless a specific delivery date has been expressly agreed with the Customer. Nothing in these Terms limits any mandatory rights available to Consumers in relation to delayed delivery.

For EU Consumers, where Products are not delivered within the agreed delivery period or, where no other period has been agreed, within the period required by applicable law, the Consumer may exercise the remedies available under applicable consumer protection law.

Tracking your order

Once your order has been dispatched, you will receive a tracking number by email.

Shipping costs

Shipping costs are calculated separately and displayed at checkout before you complete your purchase.

Duties & taxes

For orders shipped within the European Union, prices are displayed inclusive of VAT.

For shipments outside the European Union, import duties and taxes are paid by Witsee Tech. The total amount payable for your order will be shown before you complete your purchase.

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Delivery issues

Delayed, lost or missing orders

If your shipment is delayed, lost, or marked as delivered but you have not received it, please contact us at support@witsee.com with your order details. We will investigate the shipment and determine the appropriate solution, which may include a replacement or refund.

Incorrect delivery address

Please make sure your delivery details are correct before completing your order.

If you notice that you provided an incorrect or incomplete address, contact support@witsee.com as soon as possible. If a shipment is returned because of incorrect information provided by the customer, additional re-shipping costs may apply.

Damaged during delivery?

If your Product appears to have been damaged during transportation, please contact support@witsee.com as soon as reasonably possible, preferably within 10 calendar days of delivery.

We may ask you to provide photographs, video, packaging information, or other reasonable evidence so that we can assess the issue.

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Returns

We want to make the return process as clear and straightforward as possible. Return rights and procedures may differ depending on your location and the reason for the return.

If your Product is defective, damaged, incorrect, incomplete, or otherwise non-conforming, please contact us at support@witsee.com. These claims are handled separately from change-of-mind returns, and Witsee Tech covers reasonable return shipping costs for valid Product-related claims.

European Union – 14-Day Right of Withdrawal

If you are a Consumer in the European Union, you have the right to withdraw from your purchase within 14 calendar days without giving a reason.

The 14-day period begins on the day you, or a third party designated by you other than the Carrier, receives the Product.

How to request a return

Contact support@witsee.com within the 14-day period and provide your Order details. We will provide return instructions and, where applicable, arrange the return shipment.

Please do not independently arrange a return shipment unless instructed otherwise.

Return shipping

For EU Consumers exercising the statutory 14-day right of withdrawal, Witsee Tech covers the reasonable direct cost of returning the Product, provided that the return is arranged through Witsee Tech or in accordance with our return instructions.

If you independently arrange a return without following our instructions, we may decline to reimburse shipping costs exceeding the reasonable cost of the return method we would otherwise have arranged.

Condition of returned Products

You may open, inspect and handle the Product to the extent reasonably necessary to establish its nature, characteristics and functionality.

If the Product or any included component is returned damaged, incomplete, or shows signs of use beyond what is reasonably necessary for inspection, the refund may be reduced to reflect the resulting loss in value, to the extent permitted by applicable law.

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Refunds

EU countries

For a valid EU withdrawal, refunds are processed without undue delay and no later than 14 calendar days after we are informed of your decision to withdraw.

We may withhold the refund until we have received the returned Product or you have provided evidence that it has been sent back, except where Witsee Tech has arranged collection.

The refund includes the Product price and the cost of the least expensive standard delivery method offered for your Order. If you selected a more expensive delivery option, the additional cost is not refunded. Refunds are generally made using the same payment method used for the original purchase.

United States & Other Non-EU Countries

For Customers in the United States and other countries outside the European Union, Witsee Tech does not currently offer a general change-of-mind return period unless expressly stated otherwise.

However, this does not affect your rights if the Product is defective, damaged, incorrectly supplied, incomplete, or otherwise non-conforming.

If there is a problem with your Product or Order, contact support@witsee.com. Depending on the circumstances, the solution may include:

• sending missing components;
• repairing or replacing the Product;
• arranging return of the Product; or
• issuing a refund.

Witsee Tech covers reasonable shipping costs for valid defective, damaged, incorrect, or incomplete-order claims.

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Warranty

Witsee Limited Warranty

Witsee Tech provides a 2-year Limited Warranty for the Witsee Sensors and a 1-year Limited Warranty for accessories, starting from the date of delivery.

The warranty covers defects in materials, manufacturing, and functionality arising under normal and intended use.

The warranty does not cover damage caused by accident, misuse, impact, incorrect batteries, water or moisture, use contrary to product instructions, unauthorized modifications or repairs, or other external causes.

If you experience an issue, contact support@witsee.com with a description of the problem and your Product serial number. Proof of purchase may also be requested.

For a valid warranty claim, Witsee Tech may repair or replace the Product or issue a refund where appropriate and will cover reasonable shipping costs.

This Limited Warranty is provided in addition to and does not affect any mandatory statutory consumer rights under applicable law.

For complete warranty conditions, please see our Terms of Sales.

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Need help?

For any return, refund, damaged shipment, or order issue, contact:

support@witsee.com

For complete legal terms and conditions, please see our Terms of Sales.